The screenshot, if legit, reveals that OnePlus is labeling the “Black Crush” a hardware issue and gave the device owner three options: send the device to the service center to be repaired, return the device for a refund, or go to the OnePlus website and request a replacement device. Keep in mind that OnePlus has yet to make an official statement related to the “Black Crush.”

The OnePlus 8 Pro is the company’s top-of-the-line flagship for the first half of the year and is equipped with a 6.8-inch AMOLED display with a 1440 x 3168 resolution resulting in an aspect ratio of 19.8:9. The phone is powered by the Snapdragon 865 Mobile Platform and comes with 12GB of memory and 256GB of storage. On the back you’ll find a 48MP camera, an 8MP telephoto camera, a 48MP ultra-wide camera, and a 5MP depth sensor. There is a front-facing16MP punch-hole selfie snapper and the whole shebang is powered by a 4510mAh battery that charges quickly with the included Warp Charge 30T charging brick. Color options are Glacial Green, Ultramarine Blue, and Onyx Black. The device can be purchased from OnePlus for $999.