Some users have taken to the Huawei forums to report that the Huawei Health app, needed for Huawei accessories, has stopped working with their non-Huawei smartphones. Among those users are such with Samsung, OnePlus and Google Pixel phones, trying to use Huawei smart bands and smartwatches with them.While attempting to use the Honor Band 3 sleep and fitness tracker with their Samsung Galaxy Note 10 Plus, one user notes that they didn’t need to download the Chinese giant’s AppGallery for Huawei Health to work before, until recently.

Huawei’s response has been to ask the users to download the Huawei Health app through its own AppGallery, which means also downloading that from Huawei’s website first. In addition, some users are directed to uninstall Huawei Mobile Services and re-install it from the AppGallery.

A number of users who complied with downloading Huawei’s own app store continued claiming to have issues connecting their Huawei smart bands and smartwatches with non-Huawei smartphones.

The AppGallery is Huawei’s answer to not being allowed to use Google Services and Google Play. The Chinese giant has taken considerable efforts to populate it with popular mobile games such as Game of Thrones Beyond the Wall and even expressed hopes that Google would make its widely popular, and some might say core Android apps available on it.

And while none of that has been a big issue for Huawei’s home market, the company and its loyal customers outside of China may continue to face occasional annoyances like the aforementioned one.

While we’re on the subject of fitness and sleep trackers, we recently published our top six picks for best fitness bands and trackers, where Huawei’s Band 3 Pro was also included.